Step 5. Watch The Video Below Before Your Onboarding Call
While relationships between businesses and customers constantly evolve, trust remains a critical part of successful customer engagement. If customers don’t trust the communication coming from a business, they won’t engage with it, regardless of the channel. Did you know that over 75% of unidentified calls go unanswered?
A2P 10DLC refers to a system in the United States that allows businesses to send Application-to-Person (A2P) type messaging via standard 10-digit long code (10DLC) phone numbers. Carriers in the US consider all Twilio traffic to be A2P. Carriers’ A2P 10DLC offerings provide better delivery quality and lower filtering risk than long code SMS of the past, using the same phone numbers.
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